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Customer Service

Customer Service

We value all our customers and we commit to:

  • Listen carefully and actively follow up on your request
  • Maintain a clean, safe and friendly environment
  • Schedule an appointment that is convenient to you
  • Attend to you promptly on arrival in a friendly and professional manner
  • Provide you with an accurate time and cost estimate
  • Obtain your authorization before commencing any additional work
  • Thoroughly explain all repairs performed and review all costs
  • Ensure the vehicle is returned at the time agreed in a clean and tidy condition

Our Express, Maintenance, Repair & Unit Repair Section

Hyundai vehicles are manufactured from the finest materials with the latest automobile engineering techniques and the most advanced methods of quality control. To ensure continued efficiency prolonged vehicle life, Marathon Motor recommends that you service your vehicle regularly.

Marathon Motor express service is designed to allow you to drop in and receive basic services whenever you need them. Our preventive maintenance service means being on the look-out for things that might go wrong with the vehicle so that risks do not occur as a result of the deterioration or failure of a component or safety system on the vehicle. It is systematic detection, correction and prevention of failures before they become actual or major faults in contrast to corrective maintenance.    

You should always get your vehicle serviced at Marathon Motor. Marathon motor has fully-trained service technicians that use specific tools and use the latest computerized equipment specific to your Hyundai. By visiting Marathon Motor, owners also ensure that they are keeping their vehicle up to date with the latest product and software updates and safety campaigns. This not only keeps their vehicle in a safe condition, it also helps maintain fuel economy and reducing running cost.

Our Electric section

Vehicle electric system can be complicated, but the certified technicians at Marathon Motor can diagnoses and repair the problem in a heartbeat. The state-of-the-art equipment in our electric shop can detect any issue, from simple burnt out bulbs to frayed wires deep in the heart of your vehicle. Once the problem has been diagnosis our expert technicians get straight to the core of the issue and fix it as good as new At Marathon Motor you know your car is in the best possible hands with our service professionals.

 

Marathon Motor use Genuine Hyundai parts that are engineered and built to meet rigid original manufacturing requirements. Genuine Hyundai parts are designed and tested for the optimum safety, performance, and reliability for our customers.

Our Body Repair & Paint Unit

Should the worst happen and your Hyundai is damaged in any way, endeavor Marathon Motor’s approved body & paint center is ready to repair your car to Hyundai’s high safety and quality standards. 

When turning to a certified Hyundai Body & Paint Center, you can be certain that your car will get repaired only by trained technicians – Hyundai experts who fulfil Hyundai’s high body repair competence standards.

Thanks to the perfect fit and finish, they help make the job more efficient and the result perfect. Marathon Motor Body & Paint Center also have all the right equipment for maximum efficiency and repair quality, including a number of Hyundai-special tools.

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Head Quarter: Saris

Phone: +251 114 707 322

Fax: +251 114 709 940

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